The QuickEasy Knowledge Base provides a central, searchable repository for storing information and ensures that the knowledge required to operate your company doesn't leave when your staff do. The Knowledge Base also serves as a valuable resource for training new staff and may be viewed, e-mailed and printed by all users - editing rights, however, are restricted.

Information stored in the Knowledge Base can be categorised into 'Books' with each 'Book' containing an unlimited number of 'Topics' which are arranged in a searchable treeview structure. Topics can contain both text and images and are created by using the built-in Text or HTML editor. The Topic Status is set to indicate whether it's 'Under Construction', 'Complete', 'Need Review' or 'Out of Date'.

Following are some screenshots and examples of how the Knowledge Base can be utilised. Click the thumbnails below to enlarge:

• Technical Information: The QuickEasy Knowledge Base is an ideal repository for recording all your computer, network, e-mail and printer addresses and settings. You could also include tutorials on how to, for instance, install the network printer on a new computer.
• Operating Procedures: Every operation in a company is generally performed according to a 'procedure', but these procedures are seldom documented. By recording your standard operating procedures (SOPs) in the QuickEasy Knowledge Base, your company becomes a lot less vulnerable to staff leaving.
• Trouble Shooting: In a manufacturing environment you are often faced with technical challenges that are not easily resolved, especially by inexperienced staff. Using the QuickEasy Knowledge Base to record all your challenges in a 'Problem > Cause > Solution' format will ensure that mistakes are not repeated. It also becomes a valuable learning resource for new staff.
• Product Specifications: All your standard product specifications can be captured in the QuickEasy Knowledge Base, readily available for e-mailing when an enquiry is received. Ideally product specifications will be created in HTML (like a web page) and include images and links to technical illustrations and other downloads.