Frequently Asked Questions
- The use of all modules.
- Access to all software upgrades.
- First line call centre support via email, Skype, telephone, website chat and remote access. Please review question 2 for what is excluded, even if these are provided by the call centre.
- Paper price updates (available for South African print companies only.)
- Backup utility.
- Any configuration or changes to the QuickEasy setup.
- Creation of custom reports and templates.
- Training of new or existing staff on new functionality.
Subscription invoices are sent on the 20th of the month. These invoices will be for licensing for the following month. Eg. on 20 August an invoice will be sent for September.
Payment for subscriptions are due on or before the end of the month. Therefore payment terms are around 10 days from invoice.
Invoices for support and training will be sent on or before the end of the month in which the service was completed. Payment is due immediately.
A license code will be sent via email to all nominated recipients on the 26th of the month for all accounts in good standing.
Customers whose accounts are in arrears will be sent a temporary license key on the 1st day of the new month. The temporary license is valid for 3 days; thereafter clients will need to either contact Helpdesk to open the license (Helpdesk can open license for a day) or make arrangements with Accounts who would be able to open the license based on payment arrangements.
Clients can opt to pay for subscriptions quarterly, bi-annually or annually in advance. A license key for the same period will be issued.
The monthly hosting rental fee allows you to serve the QuickEasy application to users.
If you are hosting on the cloud, then the answer is no. QuickEasy takes care of backups when hosting your database on a cloud server. Backups are made twice a day and stored on a separate server.
If BOS is hosting on your local server, then yes, you need to make provision for, and regularly run, backups. Even though we do the initial setup for backups on local servers, it remains the clients' responsibility to secure offsite/external backups etc. In the event that there is a failure on the local server and there are no external backups, QuickEasy can not be held responsible.
In the case of a severe problem (eg. ransomware attack) on the cloud server, a new server can be created within two to four hours.
Winflector licenses may require up to one day to be restored.