BOS support

For great growth.

Request Support

Fill in this quick form for Helpdesk Support.

Your Name (required):

Your Email (required):

Your Telephone Number:

Your Company:

Please select the BOS product you need support on:

Please indicate the severity of your issue:

Please describe the issue

Have you reported this problem before? New issueRecurring issue

Upload supporting files / screenshots:

Julian

Julian Moshoeshoe

Helpdesk Manager

Phone: 087 820 7272

Gail

Gail Williams

Helpdesk Support

Phone: 087 820 7272

Alexis ronne

Alexis Ronne

Production Manager

Phone: 087 820 7272

Professional. Friendly. Supportive.

We build long-term relationships and partnerships with our clients, based on respect, experience and a deep understanding of their business goals and frustrations. Through regular consultations, meetings and on-site support and training, our agents show our genuine desire to see your business grow.

The helpdesk

Our helpdesk is available to answer your telephonic and email inquiries. Julian, Gail, and Alexis are experts in QuickEasy BOS, and love what they do.

Response times. We handle all queries as quickly as is possible, and keep our clients in the loop of progress. The urgency of the query determines the priority: a down system is naturally the highest priority.

Please be patient. Please ensure you receive a reference number for your query, as a support ticket will be created for each query.

The best way to contact helpdesk. E-mail is the best way to reach helpdesk (QuickEasy app > Main Menu > Help > Email Helpdesk), which also saves you the time and trouble of long hold times on a phone.

Your QuickEasy subscription includes Helpdesk support by telephone, e-mail, Skype and Teamviewer. Contact details are:

Note: For your security, the Helpdesk team is not allowed to bypass user settings or install software to access the database directly. For example, if our staff need to edit a Report using Teamviewer, they need to be provided with a user login where access to editing Reports is allowed and if our staff need to access the database using Flamerobin, they need to do it from a computer where Flamerobin is already installed.

Training and other support.

On-site training

Our friendly business agents offer on-site support and training throughout most of South Africa including Gauteng, Western Cape, Eastern Cape and Kwazulu Natal.

Find out more about our business consultants here.

Find out more about pricing here.

If you’d like a business consultant to come to your premises for further support and training, please click here to request a consultation.

Remote support and training

Using the secure, password-protected Teamviewer platform, our consultants can install and train you and your team remotely. This is charged at a lower rate than onsite training. Find out more about pricing here.

Teamviewer downloaddownload teamviewer.

BOS documentation

Want to know more about the software and how it works? Our extensive online documentation can will have what you’re looking for, and can be accessed by clicking the following link:

Get support

Fill out the form below for support.

Your Name (required):

Your Email (required):

Your Telephone Number:

Your Company:

Please select the BOS product you need support on:

Please indicate the severity of your issue:

Please describe the issue

Have you reported this problem before? New issueRecurring issue

Upload supporting files / screenshots: