Need Help?

Contact us via phone, email or live chat. We can support you on Skype, TeamViewer, Google Meet or Zoom.

Helpdesk Contact Options

Tel 

+27 87 820 7272

Helpdesk Hours

BOS Products

08:00 to 17:00 (GMT+2)

Cloud Servers

05:00 to 22:00 (GMT+2)

Helpdesk Hours

BOS Products 

08:00 to 17:00 (GMT+2)

Cloud Servers 

05:00 to 22:00 (GMT+2)

Meet The Helpdesk

Our helpdesk is available to answer your telephonic and email inquiries. Julian, Gail, and Alexis are experts in QuickEasy BOS, and love what they do.

Response times - We will handle your query as soon as is possible and keep you updated of the progress. We will prioritise your query according to the urgency of your problem - your system being down is of course the highest priority.

Be patient - A Support ticket needs to be created for each query that is logged with helpdesk, so make sure you get a reference number if you've logged a call.

Best method of contact - The preferred way to contact helpdesk is by e-mail (QuickEasy app > Main Menu > Help > Email Helpdesk) - this prevents you from holding on for an operator for extended periods if they are busy.

julian2
Julian Moshoeshoe
Gail
Gail Williams
Alexis - Cape Town
Alexis Ronne

Note!

For your security, the Helpdesk team is not allowed to bypass user settings or install software to access the database directly. For example, if our staff need to edit a Report using Teamviewer, they need to be provided with a user login where access to editing Reports is allowed and if our staff need to access the database using Flamerobin, they need to do it from a computer where Flamerobin is already installed.